Privacy Policy

Who we are

Transparent Shine is a sole-trader window cleaning business based in Strabane, County Tyrone. We operate at transparentshine.co.uk. You can contact us at [email protected] or by calling 07505 055 440.

What information we collect

When you use our contact form or get in touch directly, we may collect:

• Your name
• Your phone number
• Your property address
• Your email address (if provided)
• Details of the service you are enquiring about

We do not collect payment card details through this website.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Arrange and confirm cleaning appointments
• Send you service reminders and payment links if you become a regular customer

We will not use your details for marketing purposes without your consent, and we will never sell or share your information with third parties for their own use.

Legal basis for processing

We process your personal data on the basis of legitimate interests (responding to your enquiry and providing the service you requested) and, where applicable, contract performance (carrying out the cleaning service you have booked).

How long we keep your data

We retain contact and booking information for as long as necessary to provide the service and for a reasonable period afterwards for accounting and dispute-resolution purposes. If you would like us to delete your information, please contact us and we will do so promptly.

Cookies and analytics

This website uses Google Analytics (GA4) to understand how visitors use the site. GA4 may set cookies on your device. You can opt out of analytics tracking at any time using the cookie notice on the site. We do not use advertising or tracking cookies beyond analytics.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to or restrict how we process your data
• Complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data

To exercise any of these rights, please email [email protected].

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the site after any changes constitutes acceptance of the updated policy.